You will oversee the IT operations and support services for the assigned campus of Riphah International University. The role involves managing a team of IT Support Engineers, ensuring the smooth functioning of the campus IT infrastructure, and providing technical leadership to resolve complex issues.

Job Responsibilities:

• Team Leadership and Management: Supervise and coordinate the activities of IT Support Engineers.
• Assign tasks, monitor performance, and ensure timely resolution of IT support requests.
• Provide mentorship, guidance, and training to the IT support team.
• Campus IT Support: Oversee all IT support services for staff, students, and faculty members.
• Ensure timely resolution of hardware, software, and network-related issues.
• Act as the point of escalation for complex technical problems.
• Network Administration: Manage and maintain campus-wide network infrastructure, including switches, routers, access points, and firewalls.
• Monitor network performance and implement necessary improvements to ensure optimal functionality.
• Troubleshoot and resolve network connectivity issues.
• System Administration: Oversee the maintenance and management of servers, storage systems, and IT equipment.
• Ensure regular system updates, patches, and backups.
• Monitor system logs and address potential security or performance issues.
• Policy Compliance and Documentation: Ensure IT support activities align with university IT policies and security standards.
• Maintain accurate documentation of campus IT infrastructure, procedures, and support activities.
• Assist in audits related to IT operations and compliance.
• Event and Project Support: Provide technical support for university events, conferences, and examinations.
• Collaborate with the central IT team on the implementation of campus-level IT projects.
• Procurement and Inventory Management: Coordinate with the IT Manager for procurement of campus IT equipment and supplies.
• Maintain an updated inventory of IT assets.
• Collaboration: Liaise with the central IT department to ensure seamless integration of campus IT services with university-wide systems.
• Report critical issues and provide regular updates to the IT Manager.

Job Skills and Competencies:

• Technical Expertise: Proficiency in managing networks, including LAN/WAN, VLANs, DNS, DHCP, firewalls, and wireless technologies.
• Leadership Skills: Ability to lead and motivate a team to achieve operational goals effectively.
• Problem-Solving: Strong analytical and troubleshooting skills for resolving complex IT issues.
• Communication: Excellent verbal and written communication skills for interacting with team members and stakeholders.
• Project Management: Ability to manage multiple tasks and prioritize effectively under pressure.
• Customer Service: Commitment to delivering excellent IT support to users.

Job Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3-5 years of experience in IT support or network administration, with at least 1 year in a supervisory role.
• Certifications such as Cisco CCNA, CCNP, or Microsoft Certified: Azure Administrator Associate are highly desirable.